Refund policy

Shipping

Once your order is entered, Sweet Kate's Favs works super hard to get your order shipped to you in a timely manner.

Sometimes Holidays, Promotions, New Product Releases, or Winter Storms can cause unforeseen delays.  We are super impatient and hate delays too!  Please know that we are trying our best to get your order out as soon as possible.

Keep your eye on your email!  We will send you an order confirmation when the order is placed, then we also send a shipping confirmation email with tracking as soon as your order ships.  Please check and double-check that your email is correct when you place your order.  When it’s extremely cold outside it becomes extra important to track your package closely so your products don’t freeze sitting outside on your porch!  Watch your spam folder as well; unfortunately, the confirmation emails sometimes land there.

Please watch your tracking closely and inspect your order when it arrives.  Claims for damaged or missing items must be reported to info@sweetkatesfaves.com within 5 business days.  All sales are final.

Returns and exchanges are not permitted.  All sales are final.  However, if you have an issue with your delivery such as missing product or damage, please make sure to email info@sweetkatesfavs.com within 5 business days, so we can work our magic to have things corrected right away for you!

We are unable to make any changes to your order once it is submitted, so please verify the items in your order before checking out. We understand sometimes typos happen; if you accidentally enter an incorrect shipping address, please email info@sweetkatesfavs.com immediately so we can correct it for you before it ships.  If your order has already shipped with the incorrect address, you will be responsible for the cost to reship and/or the cost of lost items.